In October and November 2022, the library conducted a patron satisfaction survey led by Knox College social service intern, Justin Vega. One hundred forty-eight patrons responded with feedback about the library’s services, programs, collection, and staff, and the responses are helping us refine our current offerings while planning for the future.
About half of those who responded visit the library at least once a week. 87% of respondents have checked out a book in the last three years, 64% attend programs, and half come to the library for computer or internet access. While most people reported not facing many challenges when considering attending a library program or using a library resource, those who did reported scheduling to be the biggest obstacle they face.
We received over sixty comments about our services, including suggestions for improvement. Some requested additional evening and weekend hours, and some suggested program ideas, like sign language classes, history lectures, and yoga classes (stay tuned for new classes in January!) We received an overwhelming number of responses about the helpfulness and friendliness of library staff, and to that we say “Thank you!”
Reviewing the survey results has been a great way to close out the year. We feel encouraged by the support of our community and are excited to start the new year with some new ideas and a better understanding of how to serve. Thank you to everyone who provided feedback; we always welcome your input and value your ideas.
How do you learn about library services and programs?
How do you get to the library?
What library resources have you used in the past three years?
What challenges do you face when considering attending a library program?
What challenges do you face when considering using a library resource?